Deciding the fate of others

I spent the afternoon listening to appeals of university nonresidency determinations. One such student missed being a resident (and therefore paying a fraction for the tuition) by just three weeks. Basically you need to live in the state for a full year prior to your studies to be regarded a resident for tuition purposes. This young man had been taking time out in New Zealand, and could not get a frequent flyer ticket back in time (so he says) to give himself the requisite year. How strictly does one follow the letter of the law? Ever? Sometimes, the law relaxes its boundaries to grant equitable relief to someone unfairly victimized by a strict interpretation of a rule. In this case, the student made such an impassioned plea that the appeals committee, me included, was almost in tears. Should that change anything? What if he had been dorky and inarticulate and not so personable?