A Dell-icious encounter: okay, what are you guys trying to do here? Your stock’s going under? Your company’s in trouble? What?

I used to say that Ocean *tries* to entertain and that it is not, therefore, a place where I want to let off steam. Still, sometimes I’ve been tempted. Yes, alright, I have indeed noted at times the irksome, stormy little episodes and encounters that have caused even Ocean waters to turn turbulent. A good candidate for a fuming-type post would be a recount of any exchange with a Dell service rep.

Just minutes ago, in fact, I ended a long-dreaded conversation with a Dell rep. Think I am now entering into “rant mode?” Think again:

I’m calling because my Latitude has a defective cord that often spontaneously disconnects.
That’s too bad. Wear and tear maybe?

Uh, I don’t know… Oh, and also a handful of those little screws on the bottom fell out.
You mean the thing still hangs together with the little screws missing?

Yeeees… sort of ... I didn't do anything!
We’ll have to send you some replacements right away! And a new power source. And a new cord, just in case. There’ll be no charge of course. Thank you for bringing this to our attention!

I’m leaving for an extended trip within a week…
Oh, Nina, you’ll be getting these tomorrow.

BTW, I’m always curious, which part of the world are you located in?
Alabama. Worried about outsourcing, are you? Nope, right here in the States. Here’s your order number! I so enjoyed talking with you, Nina!

Weird, isn’t it?